We find it before anybody digs anything up.
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A hidden leak announces itself on the water bill long before it shows up anywhere you can see. That is the whole difficulty with them. By the time there is a wet patch, the water has usually been going somewhere for months.
The common signs are a bill that jumps for no reason, a water meter that keeps ticking with every tap in the house shut off, a patch of lawn that stays green through a dry spell, or a warm spot on a tiled floor.
Where they hide depends on the house. Under a concrete slab, in a wall cavity, under a driveway, or out in an irrigation line nobody has looked at since it was installed.
The reason to find it precisely rather than approximately is money. A located leak is a small repair. An unlocated one is a driveway coming up on the chance the pipe is under it.
Meter test first, with everything in the house turned off. If the meter is still moving, water is going somewhere. If it is not, the problem is something else and we go looking for that instead.
Pressure testing narrows it down to which line is losing water, so we are not searching the whole property.
Acoustic listening gear hears water escaping through a pipe wall, even under concrete. That is what turns roughly there into exactly there.
Once we know precisely where it is, the repair is usually a small opening rather than a trench.
95 leak and burst jobs completed and counted, out of 1,060 jobs all up.
No call-out fee, the price agreed before anyone starts, and it does not move once you have said yes. We can usually get to you today. On this job, $299 leak detection.
Free pressure test and home check before anything is charged for. We find out whether you actually have a leak first.
Acoustic leak detection from $299, so we listen for it before anyone digs.
Leak detection is quoted before we start and priced on the job, not on how bad your bill was.
The repair is quoted separately once we know what we have found, because until it is located nobody can honestly price fixing it.
$0 call-out and free quotes.
Call 0476 104 630
A bill that jumps without anything changing almost always means water is going somewhere. Here is where it usually goes, roughly in order of how often we find it.
The single most common one. A worn flush valve lets water trickle from the cistern into the bowl day and night. It is often silent. Put a few drops of food colouring in the cistern, come back in an hour, and if there is colour in the bowl the toilet is your bill.
A cracked poly line under a garden bed waters the soil instead of the plants, and you never see it. Very common on acreage and anywhere with a reticulation system. Turn the irrigation off at the controller for a day and watch the meter.
An auto top-up valve hides a leaking pool completely. The level never drops, so nothing looks wrong. If you have one, turn it off and mark the water level with tape for 24 hours.
Water in a pressurised pipe under concrete does not surface. The signs are a warm patch on the floor, a section of tiles that never feels cold, or a faint hiss with everything turned off. This is the one worth finding properly rather than guessing at.
The pressure and temperature valve on the side of the tank is meant to release occasionally. If it is dribbling constantly it is dumping hot water down the drain, and you are paying to heat it twice over.
One drip a second is about 30 litres a day. Four taps doing it is a noticeable line on a quarterly bill, and washers are the cheapest fix in plumbing.
In unit blocks and older duplexes the metering is not always what people assume. Occasionally the bill is high because it is not only your water.
The meter test settles it in twenty minutes: turn every tap off, note the reading, use no water for an hour, and read it again. If it has moved, you have a leak and it is worth finding before the next bill.
Read it off your last bill for an answer in seconds, or shut the water off and watch the meter for an hour for the accurate one. Either way you will know before you pay anybody to look.
Two numbers off your rates notice. Look for the water meter readings on page two: the kilolitres used and the days charged sit next to each other.
Soggy ground but nothing moving on the meter means the leak is on their side, not yours. Gold Coast, ring the council on 1300 000 928. Brisbane, ring Urban Utilities on 13 23 64.
Both areas will take money off your bill if you lost a lot of water through a genuinely concealed leak. The rules are different in each, and both want a licensed plumber's invoice and report. We set the paperwork up the way they want to see it.
For concealed or underground supply pipe leaks, not a dripping tap, a running toilet or an irrigation fault. Apply within twelve months of the repair.
Water enquiries 07 5667 5801
Leak on their side 1300 000 928
A hidden leak does not tell you where it is. It tells you there is one, through a bill that makes no sense, a warm patch on the floor, a wall that will not dry or a meter that keeps ticking with every tap off.
The temptation is to open up the most likely spot. The trouble is that under a slab the water travels, so the wet patch and the leak are frequently metres apart. Open three spots looking and you have paid for three repairs to concrete you did not need to touch.
Acoustic gear first. A pressurised pipe leaking under concrete makes a noise, and the right microphone on the slab will find it within a small area.
Thermal imaging for hot water lines, because a hot leak heats what is above it and shows up plainly on the camera.
Tracer gas for the awkward ones, where the line is too deep or too quiet for acoustics. A harmless gas goes into the line and we detect where it surfaces.
A camera for anything on the drainage side, because a leaking sewer or stormwater line is a different problem to a leaking supply line and it needs seeing rather than guessing.
A mark on the floor or the wall where the leak is, a photo or a video of what we found, and a price for the repair before we do it.
If it turns out not to be a plumbing leak, which occasionally it is not, you get told that too. We would rather tell you it is a roof problem than open your slab to prove it was not us.
That is fine. Most people ring us with symptoms, not answers. We will help you work out what needs doing and what can wait.
You do not need to know whether to call it leak detection or something else. Tell us what you can see, what has changed, and whether the problem is getting worse. From there we can send the right gear instead of making you diagnose it.
Some leak detection work has more than one sensible fix. If a smaller repair will get you through, we will say so. If it is likely to fail again soon, we will say that too, then let you choose what suits the house and the budget.
For leak detection, photos can save time: the label, the leak, the access point, or the place where water is showing. We still confirm it on site, but the extra context helps us bring what the job is likely to need.
Blake on finding a leak without opening up the most likely spot and hoping.
Six ways to spend less on the job you already need done. Mention the offer when you book and we apply it to the quote before anything starts.
Matt came to our home was a delight to work with. Excellent workmanship and very courteous. Went above and beyond to assist. He provided us with quotes for various plumbing items, he quickly provided a detailed quote, explained options. He was excellent at commencing work in one area, and double checked water pressure in our area, hot water system and the plumbing items I had purchased. A great tradesman. Thoroughly recommend. Thankyou Matt.
Had an issue with our 16 year old toilet leaking from underneath the pan somewhere. Called Blake & he sent Lachlan out the following morning to diagnose & quote. Lachlan gave us 3 options, which was great. We chose the middle one, which included replacing all the internals, so hopefully we should be OK for another 16 years! Both Blake & Lachlan were great to deal with & Lachlan did a great job - definitely better than the original installation, which looked a bit dodgy! Happy to recommend.
fantastic plumbing experience GENIES Plumbing installed a new shower for me. Sensational job done. THEY WERE FRIENDLY, DILIGENT, answered all questions, cleaned up, Very happy with the finished product. Thank you GENIES plumbing!
This is the type of plumbing service that everybody wants. They quote before they do the job. They turn up when they say they will. And they're very good at what they do. Good Service - Fair Price - not something you normally say about Plumbers these days. Keep up the great work Blake, Lachie and Raif.
Amazing service. Highly recommend Lachlan and Genies Plumbing. Thank you for taking time out of your Saturday to put in my new hot water system. Truly a work of art!
Absolutely amazing service from the moment I got in touch with them, and in particular Blake. I explained to him my issue and he took the time and effort (completely unprompted) in providing steps of how he would tackle the problem. When it came time to actually have the issue physically looked at, Lachie gave me a call and let me know how far away he was; he arrived promptly and on-time, and was able to very quickly diagnose and provide a solution. I was quoted on the spot and not pressured whatsoever to have more things looked at than I needed to, which I very much appreciated. While I've got my fingers crossed to not have any further short-term issues with my property's plumbing, I'd wholeheartedly recommend these guys and gals to anyone willing to listen. I'm sure there are many other great plumbing businesses around the Gold Coast, but for my money I'd much rather support a local family-owned business providing a very honest and transparent service, who also aren't looking to bleed your wallet dry.
Very happy with the service from Genies Plumbing. We had a leaking kitchen tap and Blake was out in a couple of hours. He sourced a new one, came back later in the day and fitted it. He advised his arrival times very efficiently and was friendly and polite. Would certainly recommend him and call on him again when necessary.
Matty was honest, genuine, and professional from start to finish. It’s not always easy to find a plumber you can trust, but Matty was upfront, reliable, and took the time to explain everything clearly. A great company with fantastic service. I highly recommend to anyone looking for a trustworthy plumber. I wish them every bit of success in the future - they truly deserve it!
Genie plumbing was magic !! Locky was here on time and knew his trade !! We are doing a renovation in the bathroom and he was great! He is coming back today to install the hot n cold pipes, then the fit out next. The drainage was installed first trip. Nothing was a problem for Lochy ! Good pricing and would definitely recommend Genie Plumbing ✓ Worth 6 stars ★★★★★★ Geoff Tamplin
I live in a unit complex and had to get my hot water system replaced as it was old and also to meet the current standards and regulations. I contacted the boys at Genies Plumbing. To say I was happy with their service is an understatement. I would not hesitate to recommend them to anyone. They were prompt professional and very neat and tidy and took the time to show me how everything worked and answer all my questions. Thanks Blake and Lachlan for a great job.
Really Impressed !!! Blake and Genies Plumbing did an amazing job and a great price. They listened to what I needed and made it work. They were available really quickly to do the job and I’m really happy with the result.... Already got a couple more jobs for them to do...Well Done Genies Plumbing
Lachlan from Genies Plumbing arrived on time and thoroughly looked over the job before providing us with a quote which he fully explained. He then cracked on with the work and did an amazing job! He was super easy to deal with and had our bathroom fitted off and functioning within a couple of hours. Very pleased we used Genies Plumbing and would recommend them.
Genies Plumbing team was very friendly and explained the different options we could choose from. They were able to do the job the next day! Would recommend and will be having them again for any plumbing needs.
I had a blocked kitchen sink and was quite concerned about the potential for damage and inconvenience. I called Genies Plumbing and once again received outstanding service from Blake. He was prompt, professional, and explained everything clearly. This isn’t the first time I’ve called on Blake, and every time he delivers reliable, high-quality work with genuine care. I really appreciate his consistency, attention to detail, and friendly approach. Highly recommend Genies Plumbing — especially Blake — for exceptional service you can trust!
Blake and Lachlan assisted us with a very complex realignment. They were brilliant. They took the time to explain everything, kept me updated with any issues that arose, kept on time and impressively on budget. They could not have worked harder to resolve our issues. I was so worried that we would need to crack our slab and have to retile the majority of our house. These boys made a plan and stuck to it. Fabulous outcome!!
Great service, friendly, reliable and professional. Thanks to Blake and Lachy, we had a water main leak detected and repaired in no time. They went above and beyond to make sure we had rectified the issue quickly. Highly recommended and will be using Genies for all of our plumbing needs in the future
Blake and Lachlan from Genies Plumbing were really helpful when installing a new hot water heater in my home. It was a quick process with excellent workmanship and very reasonable cost. They were both lovely to deal with and communicated with me at all times. I am so glad Genies Plumbing was recommended to me by my electrician. Will definitely call on them again. Trish
From the moment we made the call with our list of to do's - to the moment the boys came and left after the job completion- the entire help was incredible, and the workmanship was thorough and detailed and reasonable". This workmanship advise is Beyond MOST service and help we have experienced over the last few years. Thank you boys! This type of experience is often not the most favourite one for many people, but in this case, what a great time to get everything sorted with an ease of mind and honesty personified. 2 showers 1 bath 1 laundry 1 bathroom sink Thanks again team - we'll see you again. You'll be our first point of call . A++++
I called Blake to help locate a tricky water leak on our acreage property, he quickly identified multiple leaks on both the council and our side of the line and got them all fixed. He kept us informed every step of the way, and was incredibly responsive and professional, and a genuinely nice person. He's also helping put together a storm water system to help manage the water drainage away from the house during storms. I wouldn’t hesitate recommending Blake for any plumbing job, big or small.
Had some plumbing work done by Blake from Genies Plumbing — removal of an old water meter and repair/replacement of some leaking pipework. Communication was great from start to finish, he was prompt, friendly, well priced, and made sure everything was cleaned up afterwards. Really happy with the work. Would definitely recommend and use again.
Turn every tap off, including the toilets, and look at the water meter. If the dial is still moving, water is escaping somewhere between the meter and your house.
That is exactly what the equipment is for avoiding. We locate it first so the repair is a small opening rather than a trench across the lawn.
Yes. Acoustic gear hears water escaping through the pipe wall and through the slab above it. Slab leaks are one of the most common things we get called out for.
Often it is, especially on landscaped blocks around Hope Island, Clear Island Waters and the canal suburbs. An irrigation line loses water into a garden that looks perfectly normal.
From Coomera down to Mermaid, and west out to the acreage. Our own vans, our own licensed plumbers.
Based in Wishart, covering the southside, the eastern suburbs and the inner city.
Tell us what is happening. We will give you the price before we start, and tell you when we can get someone to you.
Ask BlakeGenies Plumbing